H-SPHERE SSL CSR CREATION AND CERTIFICATE INSTALLATION 

SSL CERTIFICATE CSR CREATION AND SSL CERTIFICATE INSTALLATION FOR HSPHERE WEBSERVER

If you already have your SSL Certificate and just need to install it, see below H-Sphere SSL Certificate Installation.

HOW TO GENERATE A CSR IN HSPHERE WEBSERVER 
  • From the control panel home page, click on SSL, then enable SSL for the domain you are securing.
     
  • Go to the next page, 'SSL Certificate Signing Request Parameters'. Fill in the blanks that exist, if any, and click Submit.

  • This will generate three files: A Certificate Signing Request (CSR), a Private Key, and a Temporary SSL Certificate. You must save the Private Key and CSR and store them as text files in a safe place. They are necessary later for the installation of your SSL Certificates.

  • Copy and paste the CSR (including the BEGIN and END tags) into the TRUSTZONE orderform.
     
  • After you receive your SSL Certificate from TRUSTZONE, you can install it.

 

INSTALLING THE SSL CERTIFICATE FILE (YOUR_DOMAIN_NAME.CRT)
 
  • Download your SSL certificate and Intermediate Certificate files from your TRUSTZONE Customer Account to the directory where you saved your certificate and key files.
     
  • On the control panel home page, click on SSL. Enter the Web Service area and click on the Edit button under SSL.
     
  • An upload form will open; in the box labeled 'Install Certificate based on previously…', paste the contents of your SSL certificate file (your_domain.crt). The certificate can be opened with a text editor like Notepad. Include the BEGIN and END tags (see example below) — Upload it.

—–BEGIN CERTIFICATE—– 
text … 
—–END CERTIFICATE—–

Note: You must also install the intermediate certificate (using the instructions below) before browsers can properly authenticate the certificate.

INSTALLING THE INTERMEDIATE SSL CERTIFICATE FILE  

In a similar manner, paste the contents of the Intermediate Certificate File (IntermediateCA.crt) to the 'Certificate Chain File' box. Some versions of H-Sphere label this box 'Certificate Authority File'. Click on Install.

Your certificate is now properly installed. Make sure to keep backup copies of all your key and certificate files in a secure place. This way you will be able to restore your SSL Certificate if the server crashes.

 

TROUBLESHOOTING
  • If your web site is publicly accessible, our TRUSTZONE SSL Labs tool can help you diagnose common problems.
     
  • Open a web browser and visit your site using https. It is best to test with both Internet Explorer as well as Firefox, because Firefox will give you a warning if your intermediate certificate is not installed. You should not receive any browser warnings or errors. If you immediately receive a browser message about the site not being available, then the server may not yet be listening on port 443. If your web request takes a very long time, and then times out, a firewall blocking traffic on TCP port 443 to the web server.

    If you receive a "not trusted" warning, view the certificate to see if it is the certificate you expect. Check the Subject, Issuer, and Valid To fields. If the SSL Certificate is issued by TRUSTZONE, then the intermediate certificate is not correctly configured.

 

Last updated: August 7, 2017